Are AI Agents Ready for Collections?

For years, collections has been a business built on human connections. But in an era where consumer preferences, regulations, and operational efficiency are shifting rapidly, can AI-powered virtual agents truly handle collections calls effectively? Many collection leaders remain skeptical—can an AI agent navigate objections, handle disputes, and drive payments while staying compliant?

In this webinar, we’ll challenge the common assumptions about AI in collections and break down:
✅ Where AI virtual agents already outperform traditional approaches
✅ The limits of automation—and where humans are still essential
✅ Compliance, personalization, and payment success: the non-negotiables for AI agents
✅ Real-world results from virtual agents in collections

Join us as we cut through the hype and dive into how virtual agents can enhance your collection strategy without sacrificing results!

ABOUT YOUR SPEAKER

Shantanu Gangal, CEO and co-founder of Prodigal

Building Prodigal is the culmination of Shantanu’s experience innovating at the intersection of finance and analytics. His professional background includes associate and analyst roles at Boston Consulting Group and Blackstone, and Head of Data Science and Analytics at Fundbox.

Shantanu is a computer science gold medalist from IIT Bombay and holds an MBA from Wharton.

Thinking about joining the Credit Association of Greater Toronto or re-newing a lapsed membership?

This is a great opportunity to process your membership and not only have the fee for this program, but we have many others planned over the next few months.

For membership information, please visit https://cagt.ca/become-a-member/

Concord Adex Survivors Fund

As part of our continued commitment to supporting our community, the Credit Association of Greater Toronto is requesting your consideration to donating to the Concord Adex Survivor Fund. For more information or to donate please visit seedeofhope.ca